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Case study · Technology

360° ERP: Every Department on One System.

A technology provider unified sales, purchasing, operations, support, HR and finance on a single ERP system with one shared record.

  • 360° ERP System
  • CRM to Finance
  • Approval Workflows
  • Full Audit Trail
Sector
Technology
System delivered
360° ERP system
Departments connected
Sales, purchasing, operations, support, HR and finance
The situation

Before the System.

Each department ran on its own files. Sales tracked leads and quotations in one place, purchasing priced suppliers in another, operations followed projects separately, and finance re-entered the same transactions to bill and collect. The status of an account depended on who was asked, and management reports were consolidated by hand.

What we built

The Solution Delivered.

WCube delivered a 360° ERP system that carries one record from the first lead through bill of materials, quotation, sales order, purchasing, project delivery, after-sales service and collection. Each department works on the same record with its own permissions and its own view. Approvals are routed by rule, and every change is logged with the user and the time.

The outcome

The Results.

A transaction is entered once and followed by every department. Sales sees purchasing and delivery status without asking, quotations are approved by rule instead of by email, and management reads pipeline, project and service performance from live data rather than consolidated files.

One record, three departments

From Lead to Sale to Invoice.

The same record moves from sales to operations to finance. Nothing is entered twice.

1 · Lead
CRM
Opportunity OP-1182Qualified
  • SourceWebsite enquiry
  • OwnerAssigned to sales
  • Next stepPrepare quotation
2 · Sale
Quotation & Order
Quotation QT-2291Approved
  • Bill of materialsCosted
  • ApprovalMargin rule passed
  • Sales orderSO-2291 created
3 · Invoice
Billing
Invoice INV-3381Released
  • DeliveryCompleted
  • Credit termsApproved
  • CollectionDue in 30 days
System coverage

One ERP. Every Department.

The modules delivered, each working from the same customer, item and transaction records.

  • SalesCRM & Sales Pipeline

    Leads, opportunities, activities and sales quotas tracked from first contact to closed deal.

  • Pre-salesBill of Materials & Costing

    Solutions are costed from a controlled catalogue and supplier price lists before a quotation is issued.

  • SalesQuotations & Sales Orders

    Quotation templates, approval rules by amount and margin, and conversion to sales orders.

  • PurchasingPurchasing & Supplier Pricing

    A purchasing queue driven by approved orders, with supplier catalogues and foreign-exchange rates.

  • OperationsProject Delivery

    Projects created from the sales order, with change requests approved and recorded against scope.

  • SupportTechnical Services

    Service jobs queued, assigned and tracked to completion, with service reporting.

  • FinanceInvoicing & Billing

    Invoices raised from the sales order and delivery, with no re-encoding.

  • FinanceCollections & Receivables

    Payments due, collected and outstanding tracked per client.

  • FinanceCredit Control

    Client credit applications, document requirements and approval before terms are extended.

  • FinanceExpenses & Cash Advances

    Expense and cash advance requests approved, released and liquidated on record.

  • HREmployee Records & Requests

    Employee files, leave, loans and cash advances with approval and document-expiry alerts.

  • ManagementReports & Audit Trail

    Live reports across every module, with a complete log of who changed what and when.

Solution consultation

Request a Solution Consultation.

Tell us how the process runs today. The first conversation is a requirements exercise, not a demo.

  1. Initial consultationWe walk through the current process, systems and handoffs.
  2. Requirements reviewWhere the time goes, and which interfaces the work would touch.
  3. Written scopeDocumented before anything is quoted or built.